OllieFest organisers would like to keep all followers of our festival informed that we are closely monitoring the COVID-19 situation. At this point in time, OllieFest is still going ahead.
We have thoroughly planned this year’s event and have put in place all necessary measures to, if required, refund all ticket purchases to our festival-goers and campers if OllieFest cannot continue. We are in contact with the council and governing bodies who, ultimately hold power to say if OllieFest can or cannot take place; however, recent conversations have been positive and if at all possible OllieFest will still take place. We are not going to jeopardise the safety of the crowds and if the COVID-19 situation continues to deteriorate then obviously the festival will not happen. Olliefest will provide refunds on all ticket purchases.
We want to highlight that OllieFest is a not-for-profit festival and all proceeds made from OllieFestl get put straight back into local charities. However, the ticket agency we use ‘TicketTailor’ is a business and will still charge us a percentage on all ticket we sell.
TicketTailor has sent us the following information on refunding a ticket:
Our standard policy is not to refund fees if an event gets cancelled. This allows us to run a business that is predictable and ultimately keep our fees as low as possible. However, we recognise that event organisers are having a very tough time, and we would like to consider refunds, where possible, for those most in need. If you have had to cancel an event and would like to be considered for a refund, then please fill out the coronavirus refund request form. Please note, that a refund or store credit is not guaranteed but we will do what we can, prioritising events that raise money for charity. We know this is a tough time for everyone, and we would like to thank you in advance for your understanding if we are not able to accept your refund application. We will be reviewing applications on a monthly basis.
OllieFest would like to reassure all ticket purchasers that we will honour FULL refund values, on all tickets if OllieFest is cancelled, even if we incur costs from TicketTailor.
We want to take this opportunity to thank you for supporting OllieFest and for sticking with us in these troubled times, we hope that the news remains positive and that you all remain safe and well.